FAQs & Help
Below are just some of the common questions on how the Worldwide Holiday Rentals website works. You can also find below helpful information on holiday rental enquiry scams and how to avoid being scammed along with passport, visa and foreign office advice.
FAQs
1) What kind of service do you offer clients?
2) How can I register my holiday home?
3) How do I pay for my advert?
4) How do I use the Worldwide Holiday Rentals website?
5) What image format do I need for my pictures?
6) Can I change my text or pictures on my advert?
7) How can I find more information on a property I'm interested in?
8) How do contact the owner to make an enquiry?
9) I sent an email to the owner but haven't had a response - What do I do?
10) How do I book a property from the website?
11) I have a problem with the accommodation - Who do I contact?
12) I can't find the information I'm looking for - Who do I contact?
Q1) What kind of service do you offer clients? At Worldwide Holiday Rentals we offer internet advertising for holiday home owners worldwide who want to rent out their holiday homes. The property owner deals with all enquiries which come from the site, we do not manage properties, or handle any property enquiries or bookings.
Q2) How can I register my holiday home? It's simple, on the homepage you will see on the left handside Submit Your Property. Then just simply register all your property details, attach your property pictures and submit.
Q3) How do I pay for my advert? Once you have registered your property details along with your property pictures you will be re-directed to our payments page. You can then make your secure payment through Paypal. We can also accept a bank transfer, your advert will not go live until the transfer has been cleared.
Q4) How do I use the Worldwide Holiday Rentals website? We hope that you will find our website very user friendly and easy to navigate and that you won’t have any problems finding what you are looking for. On the homepage you will find instructions on how to search for holiday rental accommodation, how to advertise with us and also featured properties. From the homepage you can find everything else you are looking for from flights, car rentals, insurance, articles, travel extras and much more.
Q5) What image format do I need for my pictures? At the bottom of the Submit Your Property page you will be asked to attach 4 pictures of your property. We prefer if possible in JPeg format, but don't worry if you can't as we can convert them along with the image sizes.
Q6) Can I change my text or pictures on my advert? Yes, you can change any of the text or images on you advert at any time, and it's free! Simply just contact us with all the changes you require and we'll amend them within 48 hours. When contacting us please always remember to quote your property reference number.
Q7) How can I find more information on a property I'm interested in? Upon searching for a property on our website you will see a thumbnail picture along with a short description. Click onto the picture of the property you are interested in to get a full property description along with more pictures and contact details.
Q8) How do contact the owner to make an enquiry? At the bottom of each property advert you will see 'Booking Details'. Click on to 'Contact Owner', from there you can send the owner of the property an email to ask any question wheather it be availability, price or more informatiopn on the property or surrounding area.
Q9) I sent an email to the owner but haven't had a response, what do I do? We try to encorage all owners to respond to enquiries as soon as possible. If you have sent an email enquiry to an owner but haven't had a response within 3-4 days then send a reminder email. If you still get no reply from the owner try calling them from the telephone number on the advert as some email accounts end up in the spam folder. If you still can't contact the owner please send us an email and we'll try and contact the owner.
Q10) How do I book a property from the website? Once you have emailed the property owner and you agree a date and price for the self catering holiday property you require, then all bookings are made direct with the owner. Worldwide Holiday Rentals do not get involved in any bookings or payments, these are all made direct through the owners of the properties.
Q11) I have a problem with the accommodation - Who do I contact? If you have any problems with your rental accommodation contact the owner. The contract is between the holidaymaker and the property owner. Make sure before you travel you have the owners or key holders telephone number to contact them incase you encounter any problems.
Q12) I can't find the information I'm looking for - Who do I Contact? If you can't find the information you're looking for don't worry, simply contact us. We'll get back to you with an answer to your question as soon as we can.
* If you have any feedback on a self catering holiday property from our website please feel free to contact us, we appreciate any kind of feedback.
Rental Scams
BEWARE OF RENTAL SCAMS
When you're receiving enquiries for your holiday home, it's very important that you're aware of how to spot fraudulent, or scam, emails from supposed holidaymakers.
Most of the enquiries recieved through our website are from genuine holidaymakers looking to book holiday accommodation, but you still need to be vigilant when checking and responding to your enquiries.
Fortunately most rental scam attempts are very obvious and can be spotted immediately. They normally contain some of the following:-
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The holidaymaker enquiring asks to pay by cheque, sends too much money and asks for a refund of the difference.
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The enquiry is written in poor English and overly formal; however, please note that you may receive legitimate enquiries from a holidaymaker for whom English is not their first language.
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The enquiry may be for a noticeably long period of time.
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The enquirer wishes to pay by Western Union, bankers draft or cashiers cheque.
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Look out for generalised enquiries i.e. "I'm looking to rent your house / apartment / hotel / villa..." It demonstrates a mass e-mail.
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Some rental scammers use over-enthusive explanation of their title or profession (Dr. Hon. or Lord etc) or that there are very religious.
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Use a free email account that can't be traced, normally hotmail or yahoo email accounts.
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The mention of a rental apartment in the enquiry when your property is clearly stated as a villa.
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The email all in CAPS, without any punctuation.
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If the enquirer agrees to book your property and sends you a copy of their passport and then asks you for your passport details along with your bank account details.
Remember:- Always ask for a telephone number - and phone them on it. Never give out your bank details or passport details to anyone who you are not reassured is genuine. If you are suspicious of any email enquiry through our site please contact us.
Passport, Visa & Foreign Office Advice
PASSPORT & VISA ADVICE: For information regarding passports and visas, please go to: http://ukpa.gov.uk
FOREIGN OFFICE ADVICE: For information on the foreign office, please go to: http://www.fco.gov.uk/knowbeforeyougo |
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